Customer Service

Terms and Conditions

Terms and Conditions

Agreement between User and MilandDil Designs

Welcome to MilandDil Design’s website.  The www.milanddildesigns.com website (hereinafter referred to as the “Site”) is comprised of various web pages operated by MilandDil Designs (“hereinafter referred to as MilandDil”). The site is offered to you conditioned on your acceptance with modification of the terms, conditions, and notices contained herein (hereinafter referred to as the “Terms”). Your use of the site constitutes your agreement to all such Terms. Please read these terms carefully and keep a copy of them for your reference if you so desire.

The site is an E-commerce site where MilandDil Designs offers a full line of custom silk floral arrangements, centerpieces, wreaths, seasonal décor, home décor and gift items.

Electronic Communications

Visiting the site or sending emails to MilandDil constitutes electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that MilandDil is not responsible for third-party access to your account that results from theft or misappropriation of your account. MilandDil and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

MilandDil does not knowingly collect, either online or offline, personal information from persons under the age of thirteen (13). If you are under eighteen (18), you may use thewww.milanddildesigns.com only with permission of a parent or guardian.

Cancellation and Refund Policy

Your item must be in its original unused condition to be returned, unless there is a makemanship defect. You must return the item with thirty (30) days of your purchase.

  1. Please email returns@milanddildesigns.com to request a return or refund and a tracking number will be given for the transaction.

  2. Ship your returned item along with a signed letter in the package stating the reason for the return along with a copy of your original sales receipt to:

Returns @ MilandDil Designs
9335 Castlebrook Drive
Shreveport, LA 71129
 

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return, exchange or refund.

Restocking Fee

All damaged items are subject to a 25% restocking fee which will be deducted from your refund. Original order shipping and handling fees charged will not be refunded.

Exchanges

If your item is in like new condition, you may exchange it for a different product. In that case, the restocking fee will be waived, but you will still be required to pay return shipping on the item.

Pricing Disclaimer

MilandDil reserves the right to refuse or cancel orders if an item pricing or shipping calculations are shown incorrectly as a result of human or technological errors, or by third-party tampering or hacking. In the rare event such a pricing discrepancy does appear on your order(s), you will be contacted by Customer Service to review the correct price before you are charged and the merchandise is shipped.

Shipping

Orders placed after 5:00 pm CST Monday - Thursday will be shipped on the next business day. Friday orders will be shipped same day if before 5:00 pm CST. Orders placed after 5:00 pm on Friday, or on the weekend Saturday or Sunday, will be processed for shipment on the next business day which is Monday. We will diligently try to ship orders same day as the order is placed if at all possible. We reserved the right to change your method of shipment if we find a comparable service for a better price; i.e., the system charged the customer $20 and the actually shipment costs us $39; we select to send with another carrier for $26 and absorb the difference in cost to us.

Sales Tax

Applicable sales tax will be added to your final order for items shipping to the State of Louisiana.

Links to Third-Party Sites or Services

The Site may contain links to other websites (hereinafter referred to as “Linked Site”). The Linked Sites are not under the control of MilandDil and MilandDil is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. MilandDil is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by MilandDil of the site or any association with its operators.

Certain services made available via www.milanddildesigns.com are delivered by third-party sites and organizations.  By using any product, service or functionality originating from thewww.milanddildesigns.com domain, you hereby acknowledge and consent that MilandDil may share such information and data with any third-party with whom MilandDil has a contractual relationship to provide the requested product, service or functionality on behalf ofwww.milanddildesigns.com users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and usewww.milanddildesigns.com strictly in accordance with these terms of use.  As a condition of your use of the Site, you warrant to MilandDil that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of MilandDil or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. MilandDil content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of MilandDil and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of MilandDil or our licensors except as expressly authorized by these Terms.

Indemnification

You agree to indemnify, defend and hold harmless MilandDil, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third-party, or your violation of any applicable laws, rules or regulations. MilandDil reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with MilandDil in asserting any available defenses.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. MILANDDIL DESIGNS AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

MILANDDIL DESIGNS AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATINO, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITINO OF ANY KIND. MILANDDIL DESIGNS AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION.  SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MILANDDIL DESIGNS AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF MILANDDIL DESIGNS OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restrictions

MilandDil reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Louisiana and you hereby consent to the exclusive jurisdiction and venue of courts in Louisiana in all disputes arising out of or relating to the use of the Site. Use of the site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and MilandDil as a result of this agreement or use of the Site. MilandDil’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of MilandDil’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by MilandDil with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and MilandDil with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and MilandDil with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

MilandDil reserves the right, in its sole discretion, to change the Terms under whichwww.milanddildesigns.com is offered. The most current version of the Terms will supersede all previous versions.  MilandDil encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

MilandDil welcomes your questions or comments regarding the Terms:

MilandDil Designs
9335 Castlebrook Drive
Shreveport, LA 71129
318-734-8645 (318-734-8MIL)